{"id":165,"date":"2021-01-20T15:06:57","date_gmt":"2021-01-20T18:06:57","guid":{"rendered":"https:\/\/duodyn.com.uy\/duodyn\/?page_id=165"},"modified":"2021-10-18T16:25:06","modified_gmt":"2021-10-18T19:25:06","slug":"soporte-tecnico-it","status":"publish","type":"page","link":"https:\/\/duodyn.com.uy\/duodyn\/servicios\/soporte-tecnico-it\/","title":{"rendered":"Soporte T\u00e9cnico IT"},"content":{"rendered":"

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Soporte T\u00e9cnico IT<\/h1>\n

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Nuestra propuesta de soporte t\u00e9cnico abarca el m\u00e1s completo servicio para tu empresa. Calidad, alcance y flexibilidad.<\/p>\n

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Esta l\u00ednea de Servicio se plantea como objetivo la prevenci\u00f3n, implementaci\u00f3n y resoluci\u00f3n t\u00e9cnica a nivel de hardware y software para tu negocio.<\/p>\n

Desarrollado en diferentes niveles, conforme a est\u00e1ndares internacionales, con un equipo t\u00e9cnico calificado y distribuido en todo el pa\u00eds. Asociado a una pr\u00e1ctica met\u00f3dica, se contribuye a disminuir el riesgo y a permitir la continuidad operativa; sosteniendo la rentabilidad de la empresa u organizaci\u00f3n.<\/p>\n

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Alcance del servicio<\/h2>\n

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La Mesa de de Ayuda y Soporte implica un punto de contacto entre los usuarios de la empresa y las tecnolog\u00edas est\u00e1ndares adoptadas por la misma, sus clientes, empleados y asociados de negocio. Cuyo objetivo principal ser\u00e1 responder y atender, de una manera \u00f3ptima, eficiente a las peticiones que dichos usuarios realicen, en relaci\u00f3n a los diversos aspectos de la Tecnolog\u00eda de la Informaci\u00f3n.<\/p>\n

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Servicio por medio del cual se proporciona asistencia in-situ a los usuarios de tu empresa o cliente, dando soluci\u00f3n a los problemas ya sea este de hardware o software de una estaci\u00f3n de trabajo, notebook, servidores, equipos de comunicaci\u00f3n y equipos perif\u00e9ricos.<\/p>\n

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Dise\u00f1amos los elementos adecuados para las necesidades del Centro de C\u00f3mputos a instalar (servidores, switches, routers, Firewalls, etc.), de forma de implementar este servicio personalizado seg\u00fan las necesidades del cliente.<\/p>\n

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Toda empresa necesita hacer uso de las tecnolog\u00edas de la informaci\u00f3n, sistemas inform\u00e1ticos y automatizaci\u00f3n de procesos para mejorar la productividad, as\u00ed como tener presencia en Internet. Las Tecnolog\u00edas de la Informaci\u00f3n y Comunicaci\u00f3n se han convertido en elementos clave en cualquier actividad empresarial. Adaptada a cada cliente esta l\u00ednea de servicio busca ayudar y asesorar a empresas convirti\u00e9ndonos en un socio tecnol\u00f3gico aportando valor y conocimiento en el uso de sistemas inform\u00e1ticos en la empresa y en la nube.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbOur Process\u00bb _builder_version=\u00bb4.4.0″ custom_padding=\u00bb0px||0px|||\u00bb custom_padding_tablet=\u00bb40px||||false|false\u00bb custom_padding_phone=\u00bb\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.4.0″ custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.4.0″ custom_padding=\u00bb80px||80px||true|false\u00bb custom_padding_tablet=\u00bb0px||0px||true|false\u00bb custom_padding_phone=\u00bb\u00bb custom_padding_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.8.1″ text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2em\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb48px\u00bb header_2_font_size_tablet=\u00bb48px\u00bb header_2_font_size_phone=\u00bb32px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Preguntas Frecuentes<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_accordion_item title=\u00bb\u00bfEl soporte t\u00e9cnico es presencial o a distancia? \u00bb open=\u00bbon\u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]Contamos con ambas opciones. Presencial que se ejecuta en el lugar donde se encuentra el centro de c\u00f3mputos o donde se encuentren los equipos del cliente. A distancia o forma remota, desde una mesa de ayuda donde nuestros t\u00e9cnicos especializados pueden atender el problema del usuario o tomar acceso remoto del equipo. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfEl servicio incluye soporte en centro de c\u00f3mputos? \u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]S\u00ed, contamos con personal altamente capacitado en plataformas Linux y Windows, adem\u00e1s de gran experiencia en equipos de comunicaci\u00f3n. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfExiste planes de soporte para peque\u00f1as y medianas empresas?\u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]S\u00ed, tenemos planes para todo tipo de empresa ajust\u00e1ndonos a las posibilidades y necesidades de cada una de estas. El procedimiento para ajustarnos a tu medida es a trav\u00e9s de visita gratuita coordinada previamente, donde nuestro equipo t\u00e9cnico evaluara todas las posibilidades. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfTienen servicio de guardia? \u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]S\u00ed, nuestro servicio de guardia es de 24\/7. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfCuentan con certificaci\u00f3n ISO 9001?\u00bb _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]S\u00ed, contamos con certificaci\u00f3n ISO 9001\/2015 para todos los procesos de soporte. [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb3.27.3″ global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/duodyn.com.uy\/duodyn\/wp-content\/uploads\/2021\/07\/Web-1920-\u2013-23.jpg\u00bb title_text=\u00bbWeb 1920 \u2013 23″ show_bottom_space=\u00bboff\u00bb _builder_version=\u00bb4.8.1″ custom_margin=\u00bb|-10vw|||false|false\u00bb custom_margin_tablet=\u00bb|0vw|||false|false\u00bb custom_margin_phone=\u00bb\u00bb custom_margin_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.9.7″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#00a68c\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.8.1″ _module_preset=\u00bbdefault\u00bb header_2_font=\u00bb|||on|||||\u00bb header_2_letter_spacing=\u00bb9px\u00bb header_3_font=\u00bb|700|||||||\u00bb header_3_font_size=\u00bb32px\u00bb header_3_line_height=\u00bb1.5em\u00bb text_orientation=\u00bbcenter\u00bb background_layout=\u00bbdark\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Comencemos<\/h2>\n

Pedir cotizaci\u00f3n para Soporte T\u00e9cnico<\/h3>\n

[\/et_pb_text][et_pb_contact_form email=\u00bbcomercial@duodyn.com.uy\u00bb custom_message=\u00bbMensaje de cotizaci\u00f3n por Soporte t\u00e9cnico:||et_pb_line_break_holder||%%Nombre%%||et_pb_line_break_holder||Email: %%email%%||et_pb_line_break_holder||Mensaje: %%mensaje%%\u00bb success_message=\u00bbGracias por tu mensaje, te responderemos en breve\u00bb submit_button_text=\u00bbPedir cotizaci\u00f3n\u00bb _builder_version=\u00bb4.11.3″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#FFFFFF\u00bb captcha_text_color=\u00bb#FFFFFF\u00bb custom_button=\u00bbon\u00bb button_text_color=\u00bb#FFFFFF\u00bb hover_enabled=\u00bb0″ button_bg_color_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|hover\u00bb button_bg_color__hover=\u00bb#000000″ button_bg_enable_color__hover=\u00bbon\u00bb use_redirect=\u00bbon\u00bb redirect_url=\u00bbhttps:\/\/duodyn.com.uy\/duodyn\/gracias\/\u00bb 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DIRECCI\u00d3N<\/h6>\n

Zapican 2479,
Montevideo, Uruguay<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.4.6″ global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.9.7″ text_text_color=\u00bbrgba(255,255,255,0.7)\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb2em\u00bb header_6_font=\u00bbHeebo|700||on|||||\u00bb header_6_text_color=\u00bb#ffffff\u00bb header_6_letter_spacing=\u00bb3px\u00bb header_6_line_height=\u00bb2em\u00bb background_layout=\u00bbdark\u00bb text_font_size_tablet=\u00bb\u00bb text_font_size_phone=\u00bb14px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Tel\u00e9fono<\/h6>\n

2203 2099[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.4.6″ global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.9.7″ text_text_color=\u00bbrgba(255,255,255,0.7)\u00bb text_line_height=\u00bb2em\u00bb link_text_color=\u00bbrgba(255,255,255,0.7)\u00bb link_font_size=\u00bb16px\u00bb link_line_height=\u00bb2em\u00bb header_6_font=\u00bbHeebo|700||on|||||\u00bb header_6_text_color=\u00bb#ffffff\u00bb header_6_letter_spacing=\u00bb3px\u00bb header_6_line_height=\u00bb2em\u00bb background_layout=\u00bbdark\u00bb link_font_size_tablet=\u00bb\u00bb link_font_size_phone=\u00bb14px\u00bb link_font_size_last_edited=\u00bbon|phone\u00bb link_text_shadow_style=\u00bbpreset5″ locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Email<\/h6>\n

comercial@duodyn.com.uy[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.4.6″ global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.7.3″ text_text_color=\u00bbrgba(255,255,255,0.7)\u00bb text_line_height=\u00bb2em\u00bb header_6_font=\u00bbHeebo|700||on|||||\u00bb header_6_text_color=\u00bb#ffffff\u00bb header_6_letter_spacing=\u00bb3px\u00bb header_6_line_height=\u00bb2em\u00bb background_layout=\u00bbdark\u00bb custom_margin=\u00bb||0px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

NUESTRAS REDES<\/h6>\n

[\/et_pb_text][et_pb_social_media_follow icon_color=\u00bb#ffffff\u00bb use_icon_font_size=\u00bbon\u00bb icon_font_size_tablet=\u00bb25px\u00bb icon_font_size_phone=\u00bb20px\u00bb icon_font_size_last_edited=\u00bboff|desktop\u00bb _builder_version=\u00bb4.9.10″ background_enable_color=\u00bboff\u00bb border_radii=\u00bbon|100px|100px|100px|100px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_social_media_follow_network social_network=\u00bbfacebook\u00bb url=\u00bbhttps:\/\/www.facebook.com\/DUODYNSRL\u00bb _builder_version=\u00bb4.9.10″ background_color=\u00bbrgba(255,255,255,0.1)\u00bb background_enable_color=\u00bbon\u00bb custom_margin=\u00bb|2px||2px|false|true\u00bb custom_padding=\u00bb8px|8px|8px|8px|true|true\u00bb global_colors_info=\u00bb{}\u00bb follow_button=\u00bboff\u00bb url_new_window=\u00bbon\u00bb]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00bbyoutube\u00bb url=\u00bbhttps:\/\/www.youtube.com\/channel\/UCABRUgHWIQt8TWEQJASss0A\u00bb icon_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.9.10″ background_color=\u00bb#333333″ background_enable_color=\u00bbon\u00bb custom_margin=\u00bb|2px||2px|false|true\u00bb custom_padding=\u00bb8px|8px|8px|8px|true|true\u00bb global_colors_info=\u00bb{}\u00bb follow_button=\u00bboff\u00bb url_new_window=\u00bbon\u00bb]youtube[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00bblinkedin\u00bb url=\u00bbhttps:\/\/www.linkedin.com\/company\/duodyn-it\/\u00bb _builder_version=\u00bb4.9.10″ background_color=\u00bb#333333″ background_enable_color=\u00bbon\u00bb custom_margin=\u00bb|2px||2px|false|true\u00bb custom_padding=\u00bb8px|8px|8px|8px|true|true\u00bb global_colors_info=\u00bb{}\u00bb follow_button=\u00bboff\u00bb url_new_window=\u00bbon\u00bb]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\u00bbinstagram\u00bb url=\u00bbhttps:\/\/www.instagram.com\/duodyn1\/\u00bb _builder_version=\u00bb4.9.10″ background_color=\u00bb#333333″ background_enable_color=\u00bbon\u00bb custom_margin=\u00bb|2px||2px|false|true\u00bb custom_padding=\u00bb8px|8px|8px|8px|true|true\u00bb global_colors_info=\u00bb{}\u00bb follow_button=\u00bboff\u00bb url_new_window=\u00bbon\u00bb]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Soporte T\u00e9cnico ITNuestra propuesta de soporte t\u00e9cnico abarca el m\u00e1s completo servicio para tu empresa. Calidad, alcance y flexibilidad.Esta l\u00ednea de Servicio se plantea como objetivo la prevenci\u00f3n, implementaci\u00f3n y resoluci\u00f3n t\u00e9cnica a nivel de hardware y software para tu negocio. Desarrollado en diferentes niveles, conforme a est\u00e1ndares internacionales, con un equipo t\u00e9cnico calificado y […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/pages\/165"}],"collection":[{"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":16,"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":516,"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/pages\/165\/revisions\/516"}],"up":[{"embeddable":true,"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/pages\/52"}],"wp:attachment":[{"href":"https:\/\/duodyn.com.uy\/duodyn\/wp-json\/wp\/v2\/media?parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}